Support

Template

Support ticket template for Linear: Customer help requests

Customer support ticket form for Linear. Structured help request collection with urgency classification and detailed problem information.

Template overview

Efficient support ticket template that ensures all necessary information is collected for quick resolution.

Customer support teams

Technical help requests

Account and billing issues

+2 more

Live preview

your-form-url.com/support-tickets

Support Tickets Form

Efficient support ticket template that ensures all necessary information is collected for quick resolution.

Customer Name*

Your name for personalised support

Customer Email*

Email for support communication

Account Info

Account information to locate your profile

Issue Category*

Technical Problem

Category that best describes your issue

Urgency*

High - Major impact on work

Urgency level of your request

Issue Title*

Short summary of the problem

Issue Description*

When trying to export large reports (>1000 rows), the system shows a loading spinner for about 30 seconds, then displays a timeout error. This is preventing us from getting our monthly analytics.

Comprehensive description of the issue

Steps Tried

Tried different browsers (Chrome, Firefox), cleared cache, reduced the date range, but still getting the same error.

Troubleshooting steps you've already attempted

Expected Outcome

Ability to successfully export our monthly reports with all data included.

Desired resolution or outcome

Form structure

Fields included (9)

All fields in this template with their types and settings

📄

Customer Name

Required

text

Your name for personalised support

📧

Customer Email

Required

Email for support communication

📄

Account Info

text

Account information to locate your profile

📋

Issue Category

Required

select

Category that best describes your issue

Options:

Technical ProblemAccount/BillingFeature Question+3 more

📋

Urgency

Required

select

Urgency level of your request

Options:

Critical - Service down/blockedHigh - Major impact on workMedium - Some impact on work+1 more

📄

Issue Title

Required

text

Short summary of the problem

📝

Issue Description

Required

textarea

Comprehensive description of the issue

📝

Steps Tried

textarea

Troubleshooting steps you've already attempted

📝

Expected Outcome

textarea

Desired resolution or outcome

Benefits

What you get with this template

Structured support request handling
Automatic urgency-based prioritisation
Complete issue context collection
Reduced support response time
Improved customer satisfaction

Best for

Teams that get the most value from this template

Customer support departments
Technical support teams
SaaS customer success teams
Help desk operations

Linear integration setup

Recommended Linear configuration for this template

Recommended labels

support-ticket

customer-request

needs-response

Priority mapping

Critical - Service down/blocked

Priority 1

High - Major impact on work

Priority 2

Medium - Some impact on work

Priority 3

Low - General question

Priority 4

Integration tips

Set up urgency-based SLA workflows
Configure automatic team assignments
Create category-specific routing
Set up customer notification templates

Ready to use this template?

Start collecting structured support with this proven template. Completely free, ready in 2 minutes.

Use this template View on GitHub

Related templates

Support

Bug Reports

Comprehensive bug report form template for Linear. Collect detailed bug information with reproduction steps, environment details, and priority classification.