E-commerce use case

Linear for e-commerce: Customer feedback and feature requests

How e-commerce businesses use Linear to collect customer feedback, manage feature requests, and improve shopping experiences.

Overview

E-commerce businesses need to continuously improve their platforms based on customer needs. Linear enables structured feedback collection and transparent development communication.

Common challenges
Issues e-commerce typically face
  • Customer feature requests lost in support tickets
  • Difficulty prioritising platform improvements
  • Lack of visibility into development progress
  • Managing feedback from multiple customer touchpoints
  • Balancing customer needs with business goals
Linear solutions
How linear.gratis solves these problems
  • Customer feedback forms integrated into shopping experience
  • Feature request collection and prioritisation
  • Public roadmap for customer engagement
  • Structured customer feedback analysis
  • Transparent development communication
Benefits for E-commerce
What teams achieve with linear.gratis
Improved customer experience through targeted features
Higher customer retention and satisfaction
Better platform development prioritisation
Increased customer engagement with brand
Data-driven product improvement decisions

Common workflows

How e-commerce typically use linear.gratis

Customer experience feedback
  1. 1
    Customer completes purchase or browses site
  2. 2
    Prompted to provide feedback on experience
  3. 3
    Feedback creates Linear issue with customer journey context
  4. 4
    Development team prioritises UX improvements
  5. 5
    Customer sees improvements in subsequent visits
Feature request workflow
  1. 1
    Customer requests missing feature or improvement
  2. 2
    Request captured with customer context and urgency
  3. 3
    Product team evaluates impact and feasibility
  4. 4
    Feature development tracked transparently
  5. 5
    Customer notified when feature goes live

Ready-to-use templates

Pre-built forms designed for e-commerce

Shopping experience feedback
Collect feedback on the shopping process
Shopping stage
Experience rating
What was frustrating?
Suggested improvements
Use this template
Feature request form
Customer feature and improvement requests
Feature description
How would this help you?
How often would you use this?
Priority level
Use this template
Product feedback form
Feedback on specific products or categories
Product/category
Feedback type
Detailed comments
Suggested improvements
Use this template
Popular integrations for E-commerce
Tools that work well with linear.gratis
Shopify
WooCommerce
Klaviyo
Zendesk
Google Analytics
Success story
“Customer feedback drives our entire product roadmap now. We build what they actually want.”
ShopSmart E-commerce
25% increase in customer satisfaction and 30% improvement in feature adoption

Ready to transform your e-commerce workflow?

Start collecting structured feedback and managing projects transparently. Completely free, open source, and ready in 2 minutes.

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