SaaS Companies use case

Linear for SaaS companies: Complete setup guide 2025

How SaaS companies use Linear for customer feedback, feature requests, and product development. Templates, workflows, and best practices.

Overview

SaaS companies need to efficiently collect customer feedback, manage feature requests, and maintain transparent communication with users. Linear provides the perfect foundation for product development workflows.

Common challenges
Issues saas companies typically face
  • Customer feedback scattered across support channels
  • Feature requests getting lost in email threads
  • No visibility into development progress for customers
  • Difficulty prioritising features based on customer demand
  • Lack of structured feedback collection process
Linear solutions
How linear.gratis solves these problems
  • Centralised customer feedback collection through Linear forms
  • Public Linear views for transparent roadmap sharing
  • Automated issue creation from customer submissions
  • Structured feedback categorisation and prioritisation
  • Direct customer-to-development team communication
Benefits for SaaS Companies
What teams achieve with linear.gratis
Reduced support team workload by 40%
Faster feature development cycle
Improved customer satisfaction through transparency
Better product decisions based on structured feedback
Enhanced customer engagement and retention

Common workflows

How saas companies typically use linear.gratis

Customer feature request workflow
  1. 1
    Customer submits feature request through public form
  2. 2
    Request automatically creates Linear issue with customer context
  3. 3
    Product team reviews and prioritises in Linear
  4. 4
    Customer receives updates through public Linear view
  5. 5
    Feature development tracked transparently
Bug report workflow
  1. 1
    Customer reports bug through dedicated form
  2. 2
    Issue created with severity and customer impact details
  3. 3
    Development team receives immediate notification
  4. 4
    Bug status tracked and communicated back to customer
  5. 5
    Resolution confirmed with customer

Ready-to-use templates

Pre-built forms designed for saas companies

Feature request form
Collect detailed feature requests from customers
Feature title
Use case description
Customer priority
Expected value
Customer details
Use this template
Bug report form
Structured bug reporting with reproduction steps
Bug summary
Reproduction steps
Expected behaviour
Actual behaviour
Browser/device info
Use this template
Customer feedback form
General product feedback and suggestions
Feedback category
Detailed feedback
Improvement suggestions
Overall satisfaction
Use this template
Popular integrations for SaaS Companies
Tools that work well with linear.gratis
Slack
Intercom
HubSpot
Stripe
Mixpanel
Success story
“linear.gratis transformed how we collect and act on customer feedback. Our customers love the transparency.”
TechFlow SaaS
60% faster feature delivery and 45% increase in customer satisfaction

Ready to transform your saas companies workflow?

Start collecting structured feedback and managing projects transparently. Completely free, open source, and ready in 2 minutes.

Start free nowView on GitHub

Other use cases

Linear for Agencies

How digital agencies use Linear for client feedback, project management, and transparent communication. Templates and workflows for agency success.

Linear for Startups

How startups use Linear to collect user feedback, manage product development, and build customer-centric products. Free tools for growing teams.

Linear for E-commerce

How e-commerce businesses use Linear to collect customer feedback, manage feature requests, and improve shopping experiences.